to book the hotel through Arion Club?
complete the booking form, as soon you complete it you will
receive an auto generated email that include the detail of your
is also having the Enquiry ID ( A unique Registration number
) indicates that our system has accepted your
reservation request. Using this number you may track the status
of your reservation request .
your booking request, immediately after you submit the booking
request. An intimation letter regarding the availability of the
requested room will reach to you within 24 -48 hrs. Please check your & mail
box regarding the intimation for the amount that you need to pre
pay to secure your reservation.
we ask you to pre pay 10-15% of the room rent as a
security ( Earnest money ) . This amount shall be adjusted in
your final bill. Pay only after the confirmation of the
availability of the room requested .
room tariff is without any local tax, transaction fee/ payment
gateway charges, service
tax; vat etc . Any difference in tariff shall be adjusted while
you pay for meals, phone calls, resort fees
if any, or other incidentals you have incurred upon during your stay.
have not received an auto generated email & thus the
registration of Number. what should I do?
being simple the Email that you have submitted while submitting
is misspelled /wrong. You need to submit your booking request
have been suggested with an alternative Hotel to stay in what
should I do?
This can be
due to the reason; the hotel that you have selected has not
revised the room tariff, or is full on the day & date on
which you are looking for the accommodation it is for you to
accept it or go for other alternative.
For a more extensive list
of hotels, you can search by a specific City and utilize the
Search by Pin/Code if you are looking Hotel/in particular
Arion Club charge fees to make a hotel reservation?
No we donít charge even a single penny to
"process" your reservation from you.
there any difference in Tariff if I/we book through Arion club
or directly with the hotel?
There is no difference in Tariff you may verify the same. In
addition to this we can guarantee. If, you find you have been
charged more at the same hotel in the same room type on the same
dates, we'll refund this amount.
For refund Visit our contact us
page and provide us the detail, our area representative will
verify your claim & shall settle your claim there &
than. We are sure in some of the hotel you sell find our rate
are even much lower, this is because you have been charged with
the negotiated Tariff that are applicable to the Members of
can I get more information about the hotel that I/we are
Click on any hotel name on our website and you will see our
exclusive Hotel Profile. It includes Hotel Rating under the
internationally accepted star system, ranging from 5 to 4-star
hotels which are fully air-conditioned with all luxury features,
3-star hotels which are functional and have air-conditioned
rooms, and 2 to 1-star hotels which offer basic amenities.
profile also include the detail of ammonites
provided by the hotelier though we canít undertake any
guarantee regarding itís correctness but we do have the
sufficient reason to believe this to be true , as we never
received any complaint from the guest.
I book a room outside the India
in which currency I will be charged
be charged in U.S. dollars.
kind of confirmation will I/we receive after making payment?
almost confirmed when you are asked to pre pay to secure your
reservation. The room you have requested is kept block for a
period of 72 hours ( Three days ) to make payment in order
to secure the room you have requested .
should I pay?
Paypal to process all our online payment .Make use of any Master
/ Visa/ Discover/ American Express credit card for the
transaction. Paypal offers a completely safe, secured and
fast online transaction service.
As you know
Paypal is a Verisign Certified Site, uses the latest encryption
technology and other sophisticated methods to protect your
credit card information. Thus all your transaction with credit
card is safe & secure.
Have not received, the confirmation Email
confirmations within 24 hours of your Purchase. If you have not
received a confirmation of your purchase via e-mail, first look
into your "spam" or "junk" folder to verify
that it has not been misdirected, and if still not found.
to this you do can easily track trace the status of you booking.
It is updated on regular basis .Still you do have the problem please
contact our customer service department. The Contact Information
is provided on the profile of each hotel.
I/ We have to pay if we would like to change our plan before
the flexibility to change your plans without paying any penalty
fees or charges before check in. But you need to apply in
writing at least one week in writing before the date of your check
that you need to pay a small amount equal to 08 U.S. dollars, as
a processing fee, if
the request is made from out side India & INR 250 if request
of reservation is made within India
that all such request should be in writing & are accepted
subject to the availably of accommodation.
need to shorten my stay at the last-minute before check-in.
Normally such request are considered before you submit your
request in writing before 48 hr of you date of checking in .You
may be subject to an early departure fee as per the Norm &
booking & cancellation policy of the hotel. Please call the
should I contact if Iím not satisfied with the hotel or my
contact the hotel directly to voice your concern(s) as the hotel
will determine how to resolve your issue. If you are unsatisfied
with the action(s) taken by the hotel and decide to leave the
hotel to seek alternate accommodations, please call us
to see if we can rectify the problem before you move.
decide to change hotels anyway, we will do our best to help you
find alternate accommodations. Please note, it will be up to the
hotel to decide what, if any, refund you will receive. We
strongly advise you to not leave the hotel until you know what
charges you will incur.
am staying at the Hotel but I need to check our early?
you have checked in all such requests are directly entertained
by the hotel we donít have any control.
can I/We cancel the reservation that we have made through Arion
would like to Cancel the reservation made through Arion Club ,
you should notify at least 48 hrs ( 2Days ) before the Check-in date.
The Cancellation Charges are $ 50 (USD ) / 250 INR .
to this you need to the transaction fee if any paid by the Arion
Club /Arion Tour & Travels Pvt Limited .
If you fail
to notify within this time limit, the entire amount that you
have paid to secure your booking shall be forfeited.
are the document I/We need carry before check in the hotel?
you need to proof your identity, before you check in to the
hotel & you should have the valid travel document if you are
overseas visitors such as Passport, Visas, Advance parole and
other applicable Entry Permits.
that you are solely responsible for checking and fulfilling Visa
requirements for the countries you are visiting or transiting
and make sure that they are valid for the duration of your
entire trip. Arion does not take any responsibility & unable
to help you in this case as these are mandatory.
You must check with the Embassy, or concerned immigration
department regarding visa requirement for your destination.
is the jurisdictions
or legal action arising from this service will be brought in the
courts of competent jurisdiction;
and the user hereby consent to the non-exclusive jurisdiction
and venue of Court in
are the Liability of Arion Club ?
Club acts only as a booking agent, it accepts no liability
whatsoever for any part of the arrangements between the
hotelier(s) and the customer with regard to the standard of
service. In no circumstances shall Arion Club Shall be liable
for the services provided by the hotelier(s) /third party. Arion
Club at the most can refund the pre paid amount that you have
submitted in order to secure your reservation after deduction
the transition fee etc paid
points discussed in a simple manner constitute the terms &
conditions when you book your hotel with Arion Club..